Shipping, Delivery, Cancellation & Refund Policy
Comprehensive operational rules governing delivery timelines, multi-seller fulfillments, the standard 3-day reporting window, issue-based return eligibility, and refund procedures across AGRIBIZ.FARM and IDL.
Standard 3-Day Request Window
Any product defect, damage, wrong item, expiry, or quantity issue must be reported within 3 calendar days from delivery.
Strictly Issue-Based Returns
Returns are strictly issue-based. "Change of mind" or lower agronomic/yield performance alone are not eligible return reasons.
Multi-Seller Sub-Order Isolation
Cancellation or return of items from one seller does not affect or delay the fulfillment of orders from other sellers in the same cart.
1. Scope and Fulfilment Framework
This Policy applies to all purchases, deliveries, cancellations, returns and refunds across AGRIBIZ.FARM and its integrated fulfillment partner IDL (Intra-District Logistics), operated by CEPLAVAC AGRIBIZ (OPC) PRIVATE LIMITED.
Orders placed on the platform may be fulfilled through one of three distinct models:
- Intra-District Logistics (IDL): Direct doorstep or farm gate delivery within 24–48 hours by our verified delivery fleet.
- Seller Direct Delivery: Dispatched directly by the verified seller using their own vehicle or transport.
- Self Pickup (Seller Hub): Collected directly by the buyer (farmers or B2B retailers) from the seller's authorized mandi or physical warehouse.
2. Cancellation Rules (Pre-Dispatch vs. Post-Dispatch)
Pre-Dispatch Cancellation (Eligible)
A buyer may cancel an order directly through the App before the seller has dispatched the consignment (while status is placed, seller_review, accepted, or packed). 100% of buyer funds collected will be refunded and inventory will be automatically restored.
Post-Dispatch & Refusal at Doorstep
Once dispatched (out_for_delivery or in_transit), self-cancellation is restricted. If the buyer refuses delivery without a valid product defect or damage reason, reasonable outward and return freight costs may be adjusted against the refundable amount.
3. Standard 3-Day Request Window & Eligible Return Reasons
Under Clause 15 of our official policy, buyers must report any return, replacement, refund, or product-related issue within 3 calendar days from the date of physical delivery.
Returns and replacements are accepted strictly for verified issues:
4. Ineligible Return Grounds (Crop Yield & Remorse)
Agricultural Performance Is Not a Return Reason by Itself: Agricultural outcomes depend on numerous extrinsic factors, including weather conditions, seed bed preparation, soil salinity/pH, irrigation frequency, dosage compliance, timing and method of application, pest resistance, and crop management practices. A lower-than-expected yield or agronomic result, by itself, does not establish that the product is defective.
Change of Mind: Agro-inputs and chemicals are sensitive statutory goods; returns due to buyer remorse or post-delivery price fluctuations are not accepted.
5. Refund Initiation Timelines & Payment Routes
Once a return is approved or a pre-dispatch order is cancelled:
- UPI & Online Gateway (Razorpay): Refunds are initiated to the original payment source within 24–48 business hours of approval. Credit to the customer's bank account typically reflects within 3–5 working days as per bank clearing cycles.
- Cash on Delivery (COD) / Counter Orders: Where goods were paid in cash upon delivery/collection and an approved refund is owed, AGRIBIZ coordinates payout directly to the buyer's verified UPI VPA or bank account via NEFT/IMPS.
6. Grievance Officer & Statutory Escalation
For unresolved complaints, disputed returns, or escalations, users may reach our appointed Grievance Desk:
CEPLAVAC AGRIBIZ (OPC) PRIVATE LIMITED
RO. 01 Shankar Trading Company, Kachari Road, Tilak Nagar, Begusarai, Bihar – 851101, India
Grievance Email: grievance@agribiz.farm
Telephone Support: +91 87971 97843